First of all, it’s important to ensure that your customer service team has the right capabilities to meet customer needs. If you’re not sure your staff has a good customer service skill, do a survey or interview with the customer to see if your team shows it!
Offer 24 Hour Customer Support
It will be better if your company is providing 24-hour customer service. Nothing worse than calling a customer service phone number, when the customers are in dire need of help, it will be good if your company use the 10minute phone number service to hear a recording of a machine telling you to call back on normal business hours.
Lead Yourself with Your Customer Service Staff
You probably already have the best customer service skill and the best training in the world but if your staff chooses to leave the company, it does not matter anymore. Improving proximity to employees is one of the ways to ensure customers get a good experience. Disgruntled employees are unlikely to bring up the issue, so provide survey or a suggestion box to employees.
Provide Ways to Make Customers Can Give Feedback
Even if you’ve been proactive, you will not be able to spot each customer’s problems. To make sure you know the customer’s good or bad experience, create an easy way for customers to give feedback. It can be a survey after end up the phone service or survey that conducted by an email that will be sent directly to the page of your web.
Make Sure That Customers Know You
When you run a business from an untracked location or just over the internet, this will make you increasingly unknown. Nowadays it such a common thing, but adding the address on your business card will make customers feel at ease because they know you will not disappear. You do not have to rent office space if you do not really need it, just explain where you operate and consider how to contact customers other than via email. Personal information about a person can reduce the issue of trust and security.